For over 10 years, I have been experimenting and collaborating at the intersection of design, emerging technology, and social science. Before that, I spent nearly a decade sharpening my design sensibility in Tokyo and suburban Japan. I am currently carving a new path in systemic coaching, co-creation workshop facilitation and generative (and systems) scribing. Bringing in past experience, coupled with new knowledge, I apply a combination of design methodologies and awareness-based techniques to support individuals, teams, and/or organizations to be more mindful and conscious of their thoughts and actions as they navigate complexities and uncertainties. Visit my new site ofdeeplistening.com for more information about my services.

Expertise and focused practices: Theory U based social art practices (generative scribing and social presencing theater), systemic constellation and mapping, human-centered design process, experience strategy, customer experience, design and trend research, ideation, creative coaching and mentoring, prototyping, color theory, community development, customer service experience, creative project production, and event program curation.

Creative collaboration and innovation: In 2015 I took a leap of faith and transported myself to Berlin. I landed a job at Zalando – a leading online platform in Europe. I was brought into the company to help start a Tech Innovation Lab. In a small team environment, we developed and facilitated customized human-centered design workshops, established a maker culture, and launched the company's intrapreneurial program. A year and a half later, I switched to the Creative Department to lead and ideate creative projects that focused on experimenting with emerging technologies. Our first collaborative experiment with Google earned industry recognition and a Webby Award.

Leadership by design: Innovation begins with people. All the design toolkits and methodologies around the world won't help much if the people lack the right attitude and mindset. The key is to first observe, understand your people's strength and potential, then create a psychologically safe environment to foster a culture of curiosity and experimentation.

Holistic brand experience: Digital tools are meant to help brands speed up the process of community building. To optimize customer experience and gain a better understanding of what drives behavior change, companies need to leverage new technologies to bridge the physical and digital gap. Bringing in over a decade of experience in event management and production, combined with expertise in digital product innovation, creative brand strategy, experience design, community development and social media, I have an innate ability to trace similar patterns between digital and physical footprints.

Cross-cultural sensitivity: Great brands are culturally sensitive. My experience in some of the global cultural hubs – Tokyo, Berlin, New York, Montreal, Toronto, and Hong Kong – provide me an intuitive eye and organic sense for popular culture, emerging technology trends and behavioral shifts.

Thank you for visiting this space. Here are some selected samples of client work and personal practice. For more information about my background and the services I offer, please visit www.ofdeeplistening.com.

Selected Client Work

Live Digital Social Art

Animated Scribe

Future of Work 24hours 2021

Agile Open Northwest 2021

Agility in Unexpected Places

Personal

Neurographic Art